Troubleshooting

Recording won't start:

• Check microphone permission in Settings
• Restart the app
• Ensure sufficient storage space

Poor audio quality:

• Move closer to speakers
• Reduce background noise
• Clean your device's microphone
• Remove any case covering the mic

Note generation stuck:

• Check internet connection
• Wait a few minutes—long recordings take time
• Try force-closing and reopening the app

Inaccurate notes:

• Review recording quality tips
• Speak medical terms clearly
• Use the regenerate feature for specific sections

Notes not syncing:

• Check internet connection
• Pull down to refresh
• Sign out and back in
• Check for app updates

EHR export failing:

• Re-authenticate your EHR connection
• Verify the encounter is still open
• Check with your EHR admin

If you still need help:

• In-app: Settings → Help → Contact Support
• Email: [email protected]
• Priority support: Available for Team and Enterprise

Include your device model, iOS version, and a description of the issue.