Urgent Care Increases Throughput Without Sacrificing Quality
High-volume clinic maintains documentation standards while seeing more patients
Specialty: Urgent Care
Practice Type: Urgent Care Clinic
Location: Arizona
The Challenge
Pressure to see high patient volumes while maintaining thorough documentation for quality metrics.
- Target of 4-5 patients per hour during peak times
- Documentation quality suffering under time pressure
- Missing billable procedures due to incomplete notes
- Patient satisfaction scores declining from rushed visits
- Provider burnout from constant catch-up documentation
The Solution
Used Scribeable to capture encounters in real-time, freeing providers to focus on patient interaction.
- Implemented ambient recording during all patient encounters
- Used procedure-specific templates for common urgent care visits
- Trained providers on quick review and sign-off workflow
- Integrated with point-of-care documentation requirements
Results
Improved patient throughput while actually increasing documentation quality and patient satisfaction.
- Patients Per Hour: +20% - Increased from 4 to 4.8 average
- Documentation Quality Score: 94% - Up from 78% in quality audits
- Patient Satisfaction: +15 points - More eye contact, less typing during visits
- Missed Procedures: -65% - More complete capture of billable services
"Patients notice the difference immediately. I'm actually looking at them now instead of my computer screen. And somehow I'm seeing more patients with better notes."