What these texts are
Scribeable, LLC provides clinical documentation software to physicians and other clinicians. A clinician who uses Scribeable can send their patient two kinds of link by text message: after a visit, a link to the patient's after-visit summary; before a visit, a link to a short form the clinician asks the patient to fill in (for example the reason for the visit and any changes since the last one). Texts come from the toll-free number +1 (888) 487-0488.
The text itself contains no health information: no name, no diagnosis, no visit details. The summary or form opens on Scribeable's website only after the patient enters their date of birth.
How you agree to receive a text
You receive a text only when you ask your clinician's practice for one, or agree when they offer to text you your summary or a form (at a visit, when your visit is booked, or by phone). Your clinician enters your mobile number and confirms that you agreed to a text before it is sent. Scribeable does not text numbers a clinician has not entered for you, and does not send marketing or promotional texts.
What your clinician says when offering a summary by text:
"Would you like a text with a link to your visit summary? It is one text from Scribeable, from (888) 487-0488. Message and data rates may apply. Reply HELP for help or STOP to stop. Terms and privacy are at scribeable.ai/legal/sms."
What your clinician's practice says when offering a form by text:
"Before your visit, would you like a text with a link to a short form to fill in? It is one text from Scribeable, from (888) 487-0488. Message and data rates may apply. Reply HELP for help or STOP to stop. Terms and privacy are at scribeable.ai/legal/sms."
The text is sent only after you say yes. Each yes covers the one summary or form you agreed to; there are no recurring messages, so the text itself is the confirmation.
Send the visit summary
Text a link to the patient
What the text says
A visit-summary text reads:
Scribeable: You have a new visit summary from your clinician. Open it here: https://dashboard.scribeable.ai/view/avs/… Reply STOP to opt out, HELP for help. Msg & data rates may apply.
A form text reads:
Scribeable: Your clinician asked you to fill in a short form before your visit: https://dashboard.scribeable.ai/view/form/… Reply STOP to opt out, HELP for help. Msg & data rates may apply.
How often
One text each time your clinician sends you a summary or a form, usually no more than one of each per visit. Scribeable sends no other texts to your number.
Stopping texts and getting help
- Reply STOP to stop all texts from this number. You will receive one confirmation:
Scribeable: You are unsubscribed and will receive no more texts from this number. Reply START to resubscribe.
- Reply HELP for help. You will receive:
Scribeable: Visit summary and form links sent by your clinician when you agree. Questions: [email protected]. Reply STOP to opt out. Msg & data rates may apply.
- Reply START to receive texts again after stopping.
Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can also ask your clinician for your summary or form by email or in print instead.
Your phone number
Your number is used only to send the summaries and forms you agreed to receive. It is not sold, rented or shared for marketing. Scribeable does not read or keep the content of replies other than STOP, HELP and START. See our Privacy Policy for how Scribeable handles personal information.
Contact
- Email: [email protected]
- Mail: Scribeable, LLC, 600 Boulevard South SW, Suite 104J, Huntsville, AL 35802